Tactical Communication— Overview

✅ Two “Good” Security Responses (professional, calm, de-escalating)

❌ Two “Bad” Security Responses (inappropriate, aggressive, or unprofessional — flagged for training purposes)

🔹 BATCH 1: Insults Against Intelligence or Authority

1. “What are you gonna do, tough guy? You’re just a rent-a-cop.”

✅ Good Response 1:
“Sir, I’m here to keep everyone safe and enforce the venue’s policies. I’m not here to argue — if you continue, I’ll have to ask you to leave.”

✅ Good Response 2:
“I understand you’re upset, but disrespect doesn’t help. I’m doing my job. Let’s keep it civil and solve the issue.”

❌ Bad Response 1:
“F**k you. You think you’re better than me? You’ll find out real quick I’m not just a rent-a-cop.”

❌ Bad Response 2:
“Say that again and I’ll f**king show you what this ‘rent-a-cop’ can do.”

2. “Bet you failed the real police tests, huh?”

✅ Good Response 1:
“I chose this job, and I take it seriously. You’re free to your opinion, but let’s stay respectful.”

✅ Good Response 2:
“We’re not here to debate careers. I’m responsible for keeping the place safe. Let’s move forward without more insults.”

❌ Bad Response 1:
“F**k off — at least I’m not a loser yelling at strangers on a Friday night.”

❌ Bad Response 2:
“Keep talking and you’ll find out why I didn’t need to become a cop to deal with idiots like you.”

3. “You’re not a real cop, so don’t act like one.”

✅ Good Response 1:
“I’m not a police officer, correct — I’m a licensed security guard and my role is clearly defined. Please follow the venue rules.”

✅ Good Response 2:
“I don’t need to be a cop to ask you to follow directions. Let’s keep this simple and respectful.”

❌ Bad Response 1:
“Then go call a f**king cop if you’ve got a problem, dickhead.”

❌ Bad Response 2:
“Real cop or not, I can still drag your sorry ass out of here.”

4. “Look at you—playing dress-up like you’re in the army.”

✅ Good Response 1:
“Uniform jokes aside, I’m here for safety. If you’re not here to enjoy yourself peacefully, I’ll need you to leave.”

✅ Good Response 2:
“It’s just a uniform, mate. Doesn’t mean I’ll let you cause trouble.”

❌ Bad Response 1:
“Better than dressing like a broke f**king clown. Now piss off.”

❌ Bad Response 2:
“Say one more thing and I’ll give you a reason to respect this uniform.”

• Security staff must NOT escalate by using insults or profanity.
• Good responses are firm, professional, and de-escalating.
• Bad responses may feel satisfying in the moment but lead to legal, professional, and reputational consequences.

🔹 BATCH 2: Drunken/Drugged Aggression

1. “You can’t tell me what to do! I’m not fking leaving!”**

✅ Good Response 1:
“Mate, I’m asking you to leave for your safety and everyone else’s. Don’t make this harder than it has to be.”

✅ Good Response 2:
“You’re clearly not in a state to stay here safely. Please walk out with me now so we don’t need to escalate it further.”

❌ Bad Response 1:
“Oh really? Try me, drunk f**k. We’ll see who walks out.”

❌ Bad Response 2:
“You’ll leave, or I’ll drag your wasted ass out myself.”

2. “You wanna fight me, bro? Let’s go right fking now!”**

✅ Good Response 1:
“No fights tonight, mate. You’ve had too much — step outside and cool off or I’ll call the police.”

✅ Good Response 2:
“No one’s here to fight you. You need to walk away now or you’re going to be removed by force.”

❌ Bad Response 1:
“Bring it on then, let’s f**king go if you’re feeling brave!”

❌ Bad Response 2:
“Step up, tough guy. I’ve been waiting for a reason to drop someone tonight.”

3. “You think you can handle me? I’ve taken bigger guys than you down.”

✅ Good Response 1:
“I’m not here to fight. I’m here to keep the venue safe. You’re welcome to leave on your own, or we’ll help you out.”

✅ Good Response 2:
“I’m not interested in who you’ve fought. I’m asking you to leave now before this becomes a police matter.”

❌ Bad Response 1:
“Try it, you’ll be face down in the gutter in five seconds.”

❌ Bad Response 2:
“You’ve never met anyone like me, mate. Keep pushing and I’ll make sure you remember it.”

4. “Get the fk out of my face before I break yours.”**

✅ Good Response 1:
“That’s a threat, and it won’t be taken lightly. Leave the premises now or I’ll be calling the authorities immediately.”

✅ Good Response 2:
“You’re stepping over the line. Back off, leave quietly, or the police will be called right now.”

❌ Bad Response 1:
“Go ahead and try, you weak piece of s**t. I dare you.”

❌ Bad Response 2:
“Break mine? Let’s see how yours looks when I’m done with it.”

🔹 BATCH 3: Racial/Ethnic Slurs

1. “You fking [slur], go back to your own country!”**

✅ Good Response 1:
“That language isn’t acceptable. I’m asking you to leave before this becomes a police matter.”

✅ Good Response 2:
“You’re not welcome to speak to anyone here like that. Time to exit the venue before this escalates.”

❌ Bad Response 1:
“You racist f**k, say that again and I’ll knock your teeth in!”

❌ Bad Response 2:
“I’ll go back to my country after I throw you into the f**king street.”

2. “This place is full of fking [racial group] losers. No wonder it’s going downhill.”**

✅ Good Response 1:
“You’re being removed for racist comments. Please exit the premises or the police will be called.”

✅ Good Response 2:
“We don’t tolerate hate speech here. You need to leave immediately.”

❌ Bad Response 1:
“Why don’t you take your bigoted a* out of here before someone shuts you up.”*

❌ Bad Response 2:
“You’re just pissed off because you’re a broke, racist scumbag who can’t handle change.”

3. “Oh great, I get searched by the brown guy. Figures.”

✅ Good Response 1:
“Search procedures are random and professional. If you’re not compliant, you’ll have to leave.”

✅ Good Response 2:
“Your comment is inappropriate. If you don’t cooperate respectfully, you’ll be asked to leave.”

❌ Bad Response 1:
“Maybe I should search your racist f**king brain while I’m at it.”

❌ Bad Response 2:
“Yeah? And you’re just another drunk idiot about to get kicked out.”

4. “I don’t want some fking [ethnic slur] telling me what to do.”**

✅ Good Response 1:
“That’s a racial slur and it’s not tolerated here. You’re being asked to leave now.”

✅ Good Response 2:
“You’ve crossed the line. We’re done talking—leave now or the police will be involved.”

❌ Bad Response 1:
“And I don’t want to deal with a dumb f**k like you, but here we are!”

❌ Bad Response 2:
“Say it again, I dare you. I’ll make sure you regret it.”

Good responses emphasize zero tolerance, clear rules, and consequences.

Bad responses invite escalation, threaten retaliation, or match hate with more aggression.

• ✅ Two professional, lawful responses
• ❌ Two inappropriate, escalation-prone responses (flagged for training purposes)

🔹 BATCH 4: Anti-Security Insults

1. “You’re just a failed cop with a flashlight.”

✅ Good Response 1:
“I’m here to maintain safety. If you have a problem with the rules, you’re free to leave.”

✅ Good Response 2:
“This isn’t about titles. You need to follow the venue’s guidelines or exit.”

❌ Bad Response 1:
“Yeah? At least I’m not a drunk loser trying to start fights every weekend.”

❌ Bad Response 2:
“Say that again and I’ll show you what this ‘flashlight’ can do.”

2. “You’re not real law enforcement—get out of my face.”

✅ Good Response 1:
“Security or police, the rules are the same. You need to comply or leave.”

✅ Good Response 2:
“If you don’t follow directions, this will become a police matter. Please make the right choice.”

❌ Bad Response 1:
“And you’re not a real adult, but I don’t see you complaining about that.”

❌ Bad Response 2:
“Keep running your mouth, and I’ll show you who’s in charge.”

3. “Why don’t you get a real job instead of playing dress-up?”

✅ Good Response 1:
“I’m here to keep the peace. If that bothers you, this may not be the right place for you tonight.”

✅ Good Response 2:
“If you can’t behave, you’re leaving. End of story.”

❌ Bad Response 1:
“Better a fake cop than a fake tough guy like you.”

❌ Bad Response 2:
“You want to see what dress-up looks like when I knock your teeth out?”

4. “I bet you flunked out of cop school and settled for this.”

✅ Good Response 1:
“My background is irrelevant to your behavior. You either follow the rules or you leave.”

✅ Good Response 2:
“This isn’t about me. If you can’t behave, you’ll be removed from the premises.”

❌ Bad Response 1:
“At least I don’t spend my nights getting rejected and acting like a tool.”

❌ Bad Response 2:
“Flunk this, tough guy. You’re one step from getting dragged out.”

🔹 BATCH 5: Gendered or Misogynistic Insults

1. “What’s a chick like you gonna do—slap me with your makeup kit?”

✅ Good Response 1:
“I’m here to do my job and enforce the venue’s safety rules. Either respect that or leave.”

✅ Good Response 2:
“My gender isn’t relevant. Your behavior is. If you can’t stay respectful, you won’t stay at all.”

❌ Bad Response 1:
“Keep talking and I’ll slap you harder than your ex did.”

❌ Bad Response 2:
“Touch me and I’ll break your f**ing jaw, tough guy.”*

2. “Why don’t you go back to OnlyFans, sweetheart?”

✅ Good Response 1:
“Sexist comments aren’t tolerated here. If you can’t behave, you’ll be removed.”

✅ Good Response 2:
“That comment was inappropriate. Last warning—respect the staff or exit the venue.”

❌ Bad Response 1:
“At least someone wants to see me naked, unlike you.”

❌ Bad Response 2:
“Why don’t you go back to being your dad’s biggest disappointment?”

3. “I don’t take orders from women.”

✅ Good Response 1:
“Then you can take directions from the police, because that’s where this is heading.”

✅ Good Response 2:
“This is about safety, not gender. Respect the rules or leave.”

❌ Bad Response 1:
“Then f** off to the 1950s where you belong, caveman.”*

❌ Bad Response 2:
“You don’t take orders from women, but you’ll take a beating from one tonight.”

4. “Look at you trying to act tough—bet you cry during chick flicks.”

✅ Good Response 1:
“This isn’t about being tough. It’s about keeping everyone safe—including you.”

✅ Good Response 2:
“If you’re done with the jokes, we need to move forward or I’ll escort you out.”

❌ Bad Response 1:
“I’ll give you something to cry about, you little b**h.”*

❌ Bad Response 2:
“Yeah? I cry at movies where guys like you get dumped and arrested.”

🔹 BATCH 6: Racial, Ethnic or Cultural Insults

1. “Go back to your own country!”

✅ Good Response 1:
“We don’t tolerate racism here. You can either stop or leave the premises now.”

✅ Good Response 2:
“Your comment is unacceptable. If you continue, I will ask you to leave immediately.”

❌ Bad Response 1:
“Why don’t you go back to your trailer, ya ignorant f**?”*

❌ Bad Response 2:
“Say that again and I’ll send you back to school with a broken nose.”

2. “I don’t take orders from people like you.”

✅ Good Response 1:
“This is a professional environment, and I expect you to follow the venue’s rules regardless of who enforces them.”

✅ Good Response 2:
“Respect is required here. If you can’t manage that, you’ll be removed from the premises.”

❌ Bad Response 1:
“Yeah? Well I don’t take s** from racist clowns either.”*

❌ Bad Response 2:
“People like me? You mean people who can read and fight?”

3. “This place is full of [ethnic slur]s, no wonder it’s going to s*.”**

✅ Good Response 1:
“That kind of language is unacceptable. We’re asking you to leave immediately.”

✅ Good Response 2:
“We have a zero-tolerance policy for racist speech. This is your final warning.”

❌ Bad Response 1:
“You must be full of s** too, so why don’t you flush yourself out the door?”*

❌ Bad Response 2:
“Funny, it’s always your kind that can’t handle diversity.”

4. “Figures—security’s just another brown guy on a power trip.”

✅ Good Response 1:
“That comment is discriminatory and inappropriate. You need to leave.”

✅ Good Response 2:
“We deal with facts, not stereotypes. Either you calm down or you’re removed.”

❌ Bad Response 1:
“Better than being a redneck with a GED and a drinking problem.”

❌ Bad Response 2:
“You just earned yourself a f**ing problem, racist.”*

🔻 CLOSING STATEMENT: Resonance, Dissonance, and the Policification Ethic 🔻

In every public interaction—especially under duress—security professionals operate within a spectrum:

• Resonance: Communication that de-escalates, aligns with social harmony, builds legitimacy, and reinforces authority through trust.
• Dissonance: Communication that inflames, provokes, alienates, or fractures public perception—ultimately destabilizing the mission of lawful control.

The SHS1 / MIE System was built to train civil protection personnel to operate with resonant authority, even in the face of hostility, bias, or provocation.

We do not teach passivity—we teach structured verbal dominance grounded in law, restraint, and measured assertion. Every insult, threat, or slur becomes an opportunity to demonstrate who holds the moral and tactical high ground.

This is the process of Policification—not just making officers or guards, but strategic communicators who understand narrative impact, human psychology, and the social contracts they uphold.

The era of thug-for-hire security or emotionally reactive enforcement is over.

The new model is active, assertive, and resonant.

–David MacMillan II
Founder, SHS1 | Architect of Policification
Former Civil Affairs / Counterintelligence Contractor
“Stand firm. Speak well. Leave nothing in chaos.”